D - Working with People

 

These units are about how you as a manager work with people and how work in your organisation is carried out.

 


New Units added in September 2007

D8. Help team members address problems affecting their performance 
D9. Build and manage teams 
D10. Reduce and manage conflict in your team 
D11. Lead meetings 
D12. Participate in meetings 

 

 

UNIT D1 - Develop productive working relationships with colleagues

This unit is about developing working relationships with colleagues, within your own organisation and within other organisations that are productive in terms of supporting and delivering your work and that of the overall organisation.

‘Colleagues’ are any people you are expected to work with, whether theyare at a similar position or in other positions.

 

 

UNIT D2 - Develop productive working relationships with colleagues and stakeholders

This unit is about developing productive working relationships with colleagues, within your own organisation and within other organisations with which your organisation works, and with identified stakeholders.

It involves being aware of the roles, responsibilities, interests and concerns of colleagues and stakeholders and working with and supporting them in various ways. The need to monitor and review the effectiveness of working relationships with colleagues and stakeholders is also a key requirement of this unit.

‘Colleagues’ are any people you are expected to work with, whether they are at a similar position or in other positions in terms of level of responsibility.

For the purposes of this unit, ‘Stakeholder’ refers to individuals or organisations that have a material, legal or political interest in or who may be affected by the activities and performance of your organisation.

 

 

UNIT D3 - Recruit, select and keep colleagues

Managers have responsibility for making sure that the most suitable people are employed (directly or indirectly) by the organisation. Recruitment and selection are important aspects of this, but it is also important that the organisation keeps the people it needs.

‘Colleagues’ covers all types of staff, whether they are full time or part time, paid or voluntary. The process of recruiting and selecting covers people coming into a department or team as well as the people who are entering the organisation itself. Managers do not have to be responsible for recruitment into the organisation to undertake this unit.

 

 

UNIT D4 - Plan the workforce

This unit is about taking a lead in identifying the workforce requirements of your organisation and how these will be satisfied. It involves considering the strategic objectives and plans of the organisation to decide whether the workforce should be expanded, maintained or contracted.

It also involves considering whether there is an appropriate mix of people to achieve the organisation’s objectives, and whether any problems with this can be sorted out by recruiting staff, moving staff to other positions of making staff redundant.

‘Workforce’ covers any person who works for the organisation. Colleagues do not have to be directly employed as there is a wide range of contractual arrangements which could be used to provide the people the organisation needs, and part of the planning process is to decide how this is managed.

For the purposes of this unit, an ‘organisation’ can mean a self-contained entity such as a private sector company, a charity or a local authority or a significant operating unit, with a relative degree of autonomy, within a larger organisation.

 

 

UNIT D5 - Allocate and check work in your team

This unit is about ensuring that the work required of your team is effectively and

fairly allocated amongst team members. It also involves checking on the progress and quality of the work of team members to ensure that the required level or standard or performance is being met.

 

 

UNIT D6 - Allocate and monitor the progress and quality of work in your area of responsibility

This unit is about ensuring that the work required in your area of responsibility is

effectively planned and fairly allocated to individuals and/or teams. It also involves monitoring the progress and quality of the work of individuals and/or teams to ensure that the required level or standard of performance is being met and reviewing and updating plans of work in the light of developments.

The ‘area of responsibility’ may be, for example, a branch or department or functional area or an operating site within an organisation.

 

UNIT D7 - Providing learning opportunities for colleagues 
This unit is about supporting colleagues in identifying their learning needs and helping to provide opportunities to address these needs. 
  
Encouraging colleagues to take responsibility for their own learning is an aspect of this unit as is your role in providing an ‘environment’, for example, in your team or area of responsibility, in which learning is valued. 
  
For the purposes of this unit, ‘colleagues’ means those people for whom you have line management responsibility.

 

 

UNIT D8  Help team members address problems affecting their performance

This unit is about helping members of your team address problems affecting their performance. These may be work-related problems or problems arising from their personal circumstances.

The unit involves identifying problems affecting people’s performance and discussing these in a timely way with the team members concerned to help them find a suitable solution to their problem. Sometimes you may need to refer the team member to specialist support services.

 

 

UNIT D9 - Build and manage teams

This unit is about building a team and managing it through its various stages of growth. It covers both teams set up for a particular project or to carry out a specific task and teams that are on-going. It is equally relevant to cases where the manager has to set up the team from scratch and to those situations where the manager inherits an existing team and need to help it to function effectively.

 

 

UNIT D10 -  Reduce and manage conflict in your team

This unit is about managing conflicts between members of your team. It covers taking pre-emptive action to avoid conflicts occurring and working with team members to resolve problems when they emerge.

 

 

UNIT D11 - Lead meetings

This unit is about leading meetings in order to achieve their objectives, which may be to solve problems, take decisions, consult with people or to exchange information and knowledge.

 

 

UNIT D12 - Participate in meetings

This unit is about participating in meetings in an active and constructive way.

It involves preparation before the meeting, perhaps researching information, consulting with others and clarifying your own objectives and opinions on the various agenda items. It also involves taking a positive stance within the meeting, presenting information and opinions clearly and concisely and acknowledging and building on the contributions of others, in order to arrive at the meeting’s objectives. After the meeting, it may be necessary to communicate decisions to other people, in line with any protocol agreed at the meeting.